Simply contact our 24/7 Live Support Chat, but you also can email us at [email protected], or call us at +1 855 649 2262 +44 808 169 5680.

E-Resources is a team of customer support operators dedicated to providing assistance covering the websites you have subscribed to. We specialize in covering all of your customer support needs including but not limited to technical issues, billing information and updates, cancellation of memberships, and retrieving lost passwords.

All username and passwords are case sensitive and need to be entered exactly as they were at the time of signing up. Make sure that you cap locks is not on and that you are entering your information exactly as registered. You may also be having an issue with the temporary Internet files saved on your computers browser. In order to bypass this issue, access your browser history through the toolbar (this may be different for each computer) and manually delete your browser history, your cookies and your Temporary Internet Files. Reload your browser and try to login again. If this doesn’t work, you may have been accessing the login portal through a broken link. Try closing the current page and entering the login address directly into the address bar.

One of our customer support operators will be happy to help. You can either call them at +1 855 649 2262 +44 808 169 5680, or email the form attached to the home page.

Trial memberships automatically transfer into monthly memberships unless they are cancelled within the trial period. Monthly charges can also be the result of a pre-authorized agreement.. This pre-authorized will be refunded if you cancel your membership within the trial’s timeframe. Pre-authorized charges are negotiated between the credit card holder and the banking institution themselves, and should be discussed with their customer service if there are any questions.

All of our subscriptions go on a month to month plan. This helps us ensure that you never have a lack of support and are always able to access our support operators without interruption.

If videos are appearing on your screen but taking an abnormally long time to load or buffer this is likely to do with your internet speed. Check that you are on a cable or DSL connection with your Internet support provider. Additionally, you may need to update your video playing software in order to play videos on the website.